VIZIO Support (2023)

FAQs

How do you hard reset a Vizio TV? ›

SmartCast TV's may also be able to be reset by pressing and holding the input and volume down button on the side of the TV. After 10-15 seconds a banner will pop up saying to press and hold the input button to reset the TV to factory defaults. Was this page helpful?

To obtain warranty service, contact VIZIO Technical Support via email at TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877-698-4946). The VIZIO Technical Support hours are 5:00AM to 9:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and Sunday, Pacific Time.

This means that codecs used by the video file for compression are not supported in the video player used by your device, computer, or laptop. In this case, you need to use a codec that can be played by your media player or device.

Press the menu button on your Vizio remote. Navigate to System on the menu and select OK. Select Reset & Admin and select OK. Select Reset TV to Factory Defaults and select OK.

Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory! A $17 million class action settlement will end class action allegations that Vizio Inc. collected, stored, and shared viewing habits of smart TV owners without their knowledge or consent.

How Long This Warranty Lasts. For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year from the date of original purchase. For commercial use, VIZIO warrants this product on the terms set forth below for ninety (90) days from the date of original purchase.

LIFE-SPAN OF VIZIO TVs:

When switched off for a couple of hours each day, the usual Vizio TV should last 5 to 8 years. If you leave your Vizio TV switched on all day, you could expect a cut of about two years. They are known to have an average life expectancy of about 7 years.

Are there any recalls on VIZIO TVs? ›

The recall is for 245,000 Vizio E-Series 39-inch and 42-inch televisions, which sold for between $370 and $450. It looks like the problem is with the TV stand, with Vizio telling customers to “immediately detach the stand, place the television in a safe location and contact Vizio for a replacement stand assembly.”

The “Mode Not Supported” error is usually seen when the display mode the input device is working at isn't compatible with the resolutions that your Samsung TV is capable of.

Press the Menu button on your VIZIO Remote. Select the System Option. Select the Check for Updates Option.

The “PC Mode Not Supported” error is the result of a miscommunication between a Samsung LCD TV and a connected computer. Essentially, the computer settings and television settings are misaligned, and the picture does not display. Adjusting the settings to match the display size often fixes the problem.

Unplug the power cord from the back of the TV or the wall outlet (whichever is easier to access.) Hold down the power button on the side of the TV for 5 seconds. Reconnect the power cord, and power on the television.

Resetting a VIZIO Smart TV to its factory defaults will remove all customized settings, such as app, network, picture and audio settings, etc. The SmartCast platform with apps is found on VIZIO 4K UHD Smart TVs released between 2016 – 2017 and all VIZIO Smart TVs released since 2018.

You can use the TV remote control or TV menu to perform a restart or unplug the TV power cord and plug it back in to perform a power reset.

Press the power button on the TV to display the operation menu, select [Restart] in the menu, and then press and hold the power button to restart the TV. Your personal settings and data will not be lost after the TV restarts.

Even in cases with minor damages, it may be worth your time, money, and resources to join a class action lawsuit. If you have minor injuries or other damages from a large company's negligence, these issues can affect many other people, too.

Is there a downside to joining class action lawsuit? ›

One of the dangers of joining a class action lawsuit is that you lose the right to file an individual lawsuit if the class action case fails. In addition, you cannot reject a settlement offer to which the class representatives have agreed.

VIZIO to Pay $2.2 Million to FTC, State of New Jersey to Settle Charges It Collected Viewing Histories on 11 Million Smart Televisions without Users' Consent.

It is worth it to repair your TV if the cost of the repair is significantly cheaper than the cost of buying a new TV. The most expensive repair for a flat-screen TV is usually a cracked screen — this repair tends to cost more than a replacement TV for all but the largest screen sizes.

Lifetime – A lifetime warranty is a warranty against defects in materials and workmanship that has no time limit to make a claim. It is a hassle-free experience, free from any “fine print” that puts the onus on the buyer for something out of their control.

When might a tech warranty be worth it? In most cases, extended warranties are only worth buying if your new device (laptop, television, phone, or anything else), is more expensive than what your credit or debit card insurance would cover for the item, says Brant.

Soft Resets. If the television still won't turn on, turn your TV off at the wall and unplug it from the plug socket. Wait 30 seconds, and then plug it back in and switch it on. This is called a 'soft reset' and should recalibrate the TV.

Why do you need to restart your Vizio Smart TV? Similar to cellphones and other smart systems, resetting any piece of equipment is a repair hack. This is a requirement if you want your Vizio Smart TV to operate. There's no Restart option or button on the TV's remote control, the TV cannot simply restarted.

Our Verdict. The Vizio V Series 2022 and the Samsung TU7000 are both okay TVs. The Vizio is better in a few areas, like its peak brightness, reflection handling, color accuracy, and motion handling, and it has VRR support, so it's the better choice for gaming or using it in a well-lit room.

I need to cover my cost." More specifically, companies like Vizio don't need to make money from every TV they sell. Smart TVs can be sold at or near cost to consumers because Vizio is able to monetize those TVs through data collection, advertising, and selling direct-to-consumer entertainment (movies, etc.).

The industry standard for LED lifespan is 100,000 hours, or about 10 years, and most people assume that's how long their display will last.

Did Costco stop selling VIZIO? ›

Costco. VIZIO sells products through Costco stores nationwide. Purchase VIZIO products at your local Costco location or online at Costco.com.

VIZIO Technical Support will provide instructions for packing and shipping the covered Product to the VIZIO service center. VIZIO's one-year limited warranty only covers defects in materials and workmanship.

We totally understand wanting to get your TV repaired! We do offer professional TV Repair through our Geek Squad. For support with this, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.

When they analyzed the data, the team found that those who had the lowest overall health risks were those who viewed TV for 2 hours or less per day.

It's caused by the display's technology. Each individual pixel produces its own light, which gradually dims over time. If an image remains on the screen for many hours, certain pixels get overused and degrade faster, creating discoloration in particular areas.

Unplug the power cord from the back of the TV or the wall outlet (whichever is easier to access.) Hold down the power button on the side of the TV for 5 seconds. Reconnect the power cord, and power on the television.

Method #1: Hard reset your Vizio Smart TV without a remote.

Press and hold the “Input” and “Volume Down” buttons at the same time for 10 to 15 seconds while the TV is on. If you want to reset the TV, you will receive a popup. To reset, press the input button.

Unplug the TV from the wall, and, if possible, remove the power cord from the back of the TV to perform a soft reset. Wait 30 seconds, and plug the TV back into a working outlet to test it again. If you're still having screen issues, you might want to bring in an expert — they'll know how to fix your TV's black screen.

What is this? Vizio keeps restarting usually due to power cable issues or untimely commands from peripheral devices connected to the TV, like an AVR.

What are the codes for a Vizio TV? ›

Can't find your VIZIO remote? Look no further! The VIZIO Mobile App allows you to control your TV from your Mobile device. With the VIZIO Mobile app you can also browse and discover movies, TV shows, music, live streams, and more across multiple apps at once!

If your TV won't reset with the standard method, you may have to do things the hard way. Turn off your TV but leave it plugged in. Hold down both the CH+ and the CH- buttons on the TV remote control. Still holding the CH+/CH- buttons, press and release the Power button on the TV remote.

A soft reset is usually the first troubleshooting suggestion by Vizio technical support since it is easy to do and effective. A soft reset process involves switching off your smart TV for a few minutes before turning it back on (power cycling).